Take a look at some of our most common questions. If you don’t see your question here feel free to email us anytime.

  • Do you provide on-site consultations.
    • Yes! To insure proper measurements we often provide site inspections.
  • Is a deposit required?
    • Since each project is unique, deposits are sometimes required, depending on the scope of the project(s). If a deposit is required it will be listed on the quote provided.
  • Can you design a graphic for me?
    • Absolutely, we have a talented graphic design department that is ready to work with you to make your ideas and concepts into reality.
  • Can I design my own graphic?
    • Yes!
  • What is the pantone matching system?
    • Pantone is a standardized color matching system, utilizing the Pantone numbering system for identifying colors. By standardizing the colors, different manufacturers in different locations can all reference a Pantone numbered color, making sure colors match without direct contact with one another.
  • What resolution does my graphic need to be for printing?
    • When planning to do your own design, we require a minimum 100-125 dpi, at final graphic size, for large/grand pieces, and a higher (suggested 180 dpi) for much smaller sized projects. Remember to always add a bleed to the outer edges (typically 1”) to account for production and installation procedures, leaving a clean, final product.
  • What is bleed?
    • in printing, bleed is printing that goes beyond the edge of where the sheet will be trimmed. In other words, the bleed is the area to be trimmed off. The bleed is the part on the side of a document that gives the printer a small amount of space to account for movement of the paper, and design inconsistencies.
  • What file format should I use when submitting my designed graphic for printing?
    • We prefer the following file types: .jpg, .tif, .ai, .pdf, but will accept others subject to additional charges. We can accommodate RGB and CMYK. Please specify Pantone colors if required.
  • Can the price of my initial quote change as the project progresses?
    • As we progress, changes are sometimes necessary, which is perfectly normal and expected. For obvious reasons, any deviation from what is listed would be reflected on the final invoicing, once the project is complete.
  • After I approve my design, how long does it take for you to come out and install?
    • Once the design is approved we will schedule installation, generally 2-4 weeks after the design approval. If you have an “install by date” or a specific day(s) in mind, please let us know as soon as possible. We will try to accommodate your request as best as possible but that may affect the length of the design phase.
  • Do I need to prepare to surface the graphic will be applied to? What kind of preparation should I do?
    • Proper surface preparation is an absolute must. This promotes a clean install and longevity of the graphic. For example, some areas for you to consider to be prepped would be dings and gouges in drywall or missing laminate at the bottom of wooded doors. These areas may not allow the graphic to adhere properly, thus reducing its longevity. It is the facility’s responsibility to have walls, windows, doors and/or other surfaces, where the graphic will be applied, to be free of dirt, debris (including tape and any adhesive residue) and any other surface preparation not specifically listed in the quote. The installers will perform fine tune cleaning and such, just prior to applying the graphic.
  • Do you offer installation services?
    • Yes
  • Can a vinyl graphic be applied to a recently painted surface?
    • In the case of a freshly painted surface, a minimum of 30 days is required for the paint to outgas (or “cure”, so air bubbles are not trapped under the installed graphic).