Considerations and Terms/Conditions
The information provided below will explain and guide you throughout the process, set expectations and list requirements necessary for the successful installation of your custom graphics. Please read this thoroughly, as all successful projects are followed by proper planning, from beginning to end. The general notes, guidelines and considerations must be shared with your staff and anyone that will be involved with any function of the planning, designing, approving, preparation and facilitating the installation (i.e. building staff).
Our estimates are valid for thirty (30) days. If approvals are outside of that time, estimates will be reevaluated and adjusted, if necessary. Please note that our pricing is simplified to include travel and setup/breakdown costs associated with all projects requested (unless noted otherwise). Those costs are allocated across the entire listing of projects (if more than one), and any change in the scope of work will affect the individual prices of remaining work. We clearly list what is included and may make notations of questionable items that are not.
The estimate’s pricing is based on several factors, including items such as: design requirements, surface, location, equipment required (scaffolding, lift, etc.), graphic material type and amount, overall measurements, installation time, etc. Know that this is an estimate only and that pricing can and will change with modifications, updates and/or more accurate information. For example, if general measurements were initially supplied and later, a site inspection found those original measurements inaccurate, or perhaps, the design time was projected too low, the estimate will be updated.
Our Payment are Terms located at the bottom of the estimate. These are the payment terms. If the estimate states a purchase order is required, please submit along with the approval of the estimate. The purchase order should include billing departments complete contact information. If you require terms not listed, please let us know prior to estimate approval so any additional notation may be made. Otherwise, a 50% deposit is required upon the estimate approval and the remaining balance is due on or before delivery/installation.
Occasionally, test prints are requested and/or required. We will provide these when necessary and will be specified in the estimate. Since all projects are custom and unique, there are other variables and considerations that may occur and affect the final invoicing as well, but we’ll address that when required.
Once a decision has been made to move forward, sign and date the estimate or simply reply back to the email that contained the estimate. Once received, we’ll send and discuss information regarding payment and then it is on to the (design) phase. Whether you provide the design, or our artists create one for you, the process will include visual proofing and will require timely communication with changes or approval. Changes will be made per your request(s), until a final written approval has been submitted on the design. Please note that the final approval means you have fully accepted the design, as presented, and that any changes and costs associated thereafter will be your responsibility. At this time (once all graphics are approved), we will discuss and schedule installation, generally within 2-4 weeks. If you have an “install by date” or a specific day(s) in mind, please let us know as soon as possible. We will try to accommodate your request as best as possible but may affect the length of the design phase.
We will be in communication with you throughout the entire process. If you have any questions, concerns, suggestions, etc., please do not hesitate to contact us for any reason, at any time, no matter how unimportant it may feel to you, as it may be a concern for the overall scope of the project.
Responsibilities and Guidelines
Short Term vs. Long Term applications: We view short term graphic applications, for general/normal usage, from three months to a year, while long term use is considered over a year. Most of the vinyl graphics we install are requested to stay up and “last as long as possible”, typically requiring a vinyl with permanent adhesive qualities. This type of adhesive is also used in high traffic areas such walls and entrance doors. Removing the graphic, over time, is certainly possible but most likely will leave damage to the existing surface, specifically drywall (depending upon quality of initial primed and painted surface). Short-term applications typically utilize removable (or repositionable) adhesive so minimal damage and adhesive is left once removed. While most graphic applications have these options, we will automatically choose the appropriate product, but will add other options upon request.
Window applications, specifically using perforated vinyl, requires a minimum ambient temperature of 55F (preferably a temperature greater than 60F), while non-perforated vinyl can be installed at a minimum 50F. Below 50F, the vinyl becomes rigid causing difficulty applying it, and adhesive will not perform (stick) properly, thus reducing the life, or perhaps not adhering at all. Full coverage of window graphics will include an approximate 1/8” gap between window graphic and frame. This is to allow the vinyl to “breathe” through the change of the seasons and not prematurely lift from window.
Door wraps (and similar surfaces) require removal of hardware for clean and proper installation. Most hardware, depending upon the complexity, age and/or if electronics are embedded, will require facility staff to remove necessary hardware on or prior to installation day. Please notify all pertinent facility staff prior to installation day. Most door (only) installations will be finished with the vinyl wrapped around the “handle” edge of the door to help prevent edge-peel and increase the graphics life span. If there are windows within a door, it is standard that the vinyl will be cut out flush or on the outside of the window frame, depending upon the style of door/window.
For drywall graphics applications, the wall should be smooth, must be primed and have at least one coat of paint, 30-days prior to installation. Unfinished or primed drywall will not allow the vinyl adhesive to adhere properly and will not be covered under warranty if any failure of product or installation occurs.
Coverage of vinyl on tile, brick and block, painted or unpainted, has unique qualities. Typically, we use a premium cast vinyl product that conforms to the textured surface, giving a finished “painted” look. This process involves superheating the vinyl and using a high density rolling system, pushing superheated vinyl onto the surface and into the grout lines. However, vinyl only stretches so much. If the grout line depth is more than .125”, there is a probability that the vinyl will “tent”, or not stretch enough to attach itself to the deep channels. Outdoor applications on textured surfaces (i.e. unpainted brick or block) with conforming vinyl are considered short term by film manufactures and are limited in life span. Two main reasons behind this (but not limited to) are due to the characteristics of outdoor building material and weather considerations.
Floor graphics are meant for short term and generally utilize a low tack adhesive for ease of removal. With a normal amount of foot traffic, they can last between 3-12 months, with replacement after that time. Life span will vary by usage, placement, location (outdoor, indoor, near main doors, etc.) and amount of foot traffic. We only use UL anti slip/skid rated film surfaces and/or laminates, under the guideline UL-410. We comply to all manufactures recommendations. Floor graphics do not carry our one-year workmanship warranty.
Frequently, we find that lift equipment will be required for an installation and will be clearly stated and priced on the estimate. Generally, scissors or other type of aerial lifts will be rented and will require coordination with the facility on the first/last day of installation. Charges for the rental will be added to the final invoice, unless the facility has an appropriate lift available for us to use.
The install process will require extra floor space in and around where the graphic will be placed. Any and all large items, wall hangings, cabinets, etc. from the location that would hinder access, must be moved/removed prior to the arrival of the installers. Additional charges will apply if area is not clear. Most areas will require a minimum of 6 feet working area, additional if a lift or scaffolding is required.
For most installations, adequate power will be required. A standard 15/20 amp receptacle in the vicinity of the installation, generally works well. In situations where power is either not available or insufficient, a generator/inverter and any other type of equipment, will be automatically rented at the facility’s expense.
Keep in mind that the quality and detail of your completed project is dependent upon the quality and detail that the project’s design begins with. We need to consider the scope of the project and start with appropriate files. Since most facility projects are large or on a grand scale, we always recommend starting with the highest quality files, logos, and/or images available. Murals are meant to be viewed from a distance, and are designed to do so. It is normal to have pixilation (due to the sheer size of the graphic) and will be noticeable when viewing well ahead of the intended/normal viewing distance.
Any file(s) submitted to us for design, is assumed to have been properly designed and approved when it was commissioned, raster or vector files. We generally do not question your branded file(s) and we do not warrant or guarantee the final design or installed graphic due to flaws in the submitted artwork. However, if we do find that a file is outside of the project’s requirements, you will be advised of our concern and possible suggestions of an adjustment or change will be presented.
When planning to do your own design, we require a minimum 100 dpi, at final graphic size, for large/grand pieces, and a higher (suggested 180 dpi) for much smaller sized projects. Bleeds are generally required for the outer edges (typically 1”) to account for production and installation procedures, leaving a clean, final product. However, depending upon the scope of the project may determine specifics for usage of bleeds.
We accept many file types, such as: .jpg, .tif, .png, .psd (raster files) and .ai, .pdf, .eps (vector files). We can accommodate RGB and CMYK. Please include any specific concerns if Pantone color matching is required.
Respect and Safety
We want to help create long lasting visual impressions during the time we are at your facility. Know that we will respect your facility and property as if it were our own, be sensitive to your daily routines and do everything we can to minimize necessary disruption to your facility’s “normal” day.
We take every precaution necessary to create a safe working environment, not only for the installers, but everyone around the area.
By accepting/approving this or any estimate version, states that you understand that all approved content used in design, print and installation, is free from any copyright infringements and releases any liability to us during all phases of the project(s). Please know that we retain the right to use images of the prior and post installation in our information pages of completed work.
Any concerns should be addressed prior to accepting/approving the estimate.
Warranty and Liability
We warrant our workmanship for one (1) year from the installation date, unless manufacture’s warranty is less for a specific short term product (i.e. outdoor applications are generally 6 months and floor graphic applications are 3 months). All substrates, films, laminate and ink carry the manufactures warranty for replacement product. Details of manufactures warranties are on file and a copy can be requested. We do not warrant against tampering, vandalism, accidental damage, unforeseen conditions, including weather or any other non-installation or non-product issue of an installed graphic. We will repair non-warranted damage and charge any fees associated with the repair.
Thank you for the opportunity and we look forward to working with you and your project(s). Please feel free to contact us at any time!
The final billing of completed work is generally sent out within a few days of order completion. Please send payment within 30 days of receipt of the invoice, unless other arrangements have been made and notated on the estimate. We assess a finance charge of 1.5% on all amounts received after that time. In an unlikely event that a request of cancelation has been submitted after an initial approval of estimate, but prior to the completion of your order, you will be responsible for any and all work completed prior to cancelation and subject to a 15% cancelation fee.
Acceptance of Approval
All estimate approvals must be in writing. We accept correspondence via either e-mail, stating specifically that an approval has been made and/or by signing and returning our approval document. Both methods mean that you have read through and approve the estimate and subsequent contents, thus authorizing us to begin the (design and) production process as specified and agreed upon. CLICK HERE TO DOWNLOAD APPROVAL FORM.